Welcome to PrinterHomeCare. By using our website, purchasing products, or using our support services, you agree to the following Terms & Conditions. Please read them carefully before placing an order or contacting us for support.

1. General

PrinterHomeCare ("we," "our," "us") is an independent retailer of printers, scanners, and related products. We also provide printer setup and troubleshooting support services. All transactions and interactions are governed by these Terms & Conditions.

2. Products & Pricing

• Factory Sealed: All products sold are brand new and factory-sealed in original manufacturer packaging unless explicitly stated otherwise.
• Pricing: Prices are listed in USD and are subject to change without notice. We reserve the right to correct pricing errors.
• Availability: Products are subject to availability. We will notify you of any delays or unavailability.
• Warranty: All products carry the manufacturer's original warranty. Warranty claims must be filed directly with the manufacturer or through us as a facilitator.

3. Orders & Payment

• Order Confirmation: Upon placing an order, you will receive an email confirmation. This does not constitute acceptance of your order; we reserve the right to cancel or refuse orders at our discretion.
• Payment: We accept payments via Stripe and PayPal. Your payment information is processed securely by these third-party providers.
• COD: Cash on Delivery is available for select locations. Payment is due upon receipt of the product.

4. Shipping & Delivery

• Processing: Orders are processed within 1-2 business days.
• Shipping: We use USPS, FedEx, and UPS for deliveries. Tracking information will be provided via email.
• Delivery Time: Standard shipping typically takes 3-7 business days depending on location.
• Free Shipping: Free standard shipping applies to orders over $50.
• Risk of Loss: Products are shipped with insurance. Once the carrier confirms delivery, risk of loss passes to you.

5. Returns & Refunds

• 30-Day Returns: Unopened, factory-sealed products may be returned within 30 days of delivery for a full refund. No restocking fee applies.
• Opened Items: Defective items must be reported within 14 days of delivery. Non-defective opened items may be subject to a 15% restocking fee.
• Return Process: Contact us at support@printerhomecare.com to initiate a return. Return shipping costs are the customer's responsibility unless the product is defective or we made an error.

6. Support Services

• Paid Support: We offer paid setup and troubleshooting services. Payment is only due after we successfully resolve your issue ("No Fix, No Fee").
• Remote Support: We may use remote desktop tools to assist with setup. By agreeing to support, you grant us permission to access your computer for this purpose.
• Limitations: We are not responsible for issues caused by third-party software, hardware incompatibility, or misuse.

7. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of PrinterHomeCare and is protected by copyright laws. Unauthorized use is prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, PrinterHomeCare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption. Our total liability is limited to the amount you paid for the product or service in question.

9. Indemnification

You agree to indemnify and hold PrinterHomeCare harmless from any claims, damages, or expenses arising from your use of our website, products, or services, or your violation of these Terms.

10. Governing Law

These Terms & Conditions are governed by the laws of the United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of California.

11. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our website or services constitutes acceptance of the updated Terms.

12. Contact

If you have any questions about these Terms, please contact us at support@printerhomecare.com.