At PrinterHomeCare, we strive to get your new printer or accessory to you as quickly and safely as possible. Below are the details of our shipping process.

1. Processing Time

• Orders are processed and packed within 1-2 business days of payment confirmation.
• Orders placed on weekends or holidays will be processed the next business day.
• You will receive a confirmation email with tracking information once your order ships.

2. Shipping Methods & Carriers

• We ship via USPS, FedEx, and UPS depending on the destination and package size.
• Standard shipping is the default option for all orders.
• Expedited shipping options (Express, 2-Day, Overnight) are available at checkout for an additional fee.

3. Free Shipping

• Free standard shipping applies to all orders over $50 (before tax).
• Orders under $50 are subject to a flat shipping fee of $6.99.
• Free shipping promotions apply to standard delivery only.

4. Delivery Times

• Standard Shipping: 3-7 business days
• Express Shipping (optional): 2-3 business days
• Overnight Shipping (optional): 1-2 business days

Please note that delivery times are estimates and may vary due to weather, carrier delays, or other factors beyond our control.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can track your package directly through the carrier's website. If you haven't received tracking within 3 business days, please contact us.

6. International Shipping

Currently, we ship only within the United States. We do not offer international shipping at this time.

7. PO Boxes & APO Addresses

We can ship to PO Boxes and APO/FPO addresses via USPS. Please ensure your address is complete and accurate to avoid delivery delays.

8. Lost or Damaged Packages

• Damaged Items: If your package arrives damaged, please contact us within 48 hours of delivery. We will file a claim with the carrier and arrange for a replacement or refund.
• Lost Packages: If the tracking shows "Delivered" but you haven't received your package, contact the carrier first. If the package is confirmed lost, we will work with you to resolve the issue.

9. Incorrect Address

If you enter an incorrect shipping address, please contact us immediately. We will attempt to update the address before shipment. Additional shipping fees may apply if the package is returned to us.

10. Contact Us

If you have any questions about your shipment, please reach out:

Email: support@printerhomecare.com

Phone: +1-805-807-1995

Address: 904 Edgewood Ave, Trenton, NJ